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- Business Phone Call Course
Business Phone Call Course
- Level of lesson
- Intermediate-Advanced
- (Japanese Language Proficiency Test N2-N1 equivalent)
- Ten 50-minute lessons
This course provides intensive study in ways to handle phone calls (calling, receiving, transferring, etc.) in business situations. Students will learn about how to quickly respond appropriately when the person being called is away from her desk, when having a call transferred, and when taking a message. They will also learn methods for logically and concisely expressing themselves through short speeches.
| Lessons | Topics | Details |
|---|---|---|
| 1 | Short speeches Conversation (1) Explaining Japanese names | Students think about how to give self introductions that leave an impression. They also learn how to explain kanji used in names. |
| 2 |
Short speeches Receiving phone calls (1) What to do when a call recipient is unavailable |
Students choose one theme and explain it in detail. Students learn what to do when a call recipient is unavailable (away from their desk or out). |
| 3 |
Short speeches Receiving phone calls (2) Getting a caller to call a different department |
Students choose one theme and explain it in detail. Students learn how to get a caller to call back to a different department |
| 4 |
Short speeches Receiving phone calls (3) Taking and giving messages |
Students learn how to use different vocabulary to explain themselves. They also learn how to take messages. |
| 5 |
Short speeches Receiving phone calls (4) Denying requests |
Students learn how to use different vocabulary to explain themselves. Students learn how to refuse requests without seeming rude. |
| 6 |
Short speeches Receiving phone calls (5) Handling complaints |
Students learn how to use different vocabulary to explain themselves. Students learn how to deal with complaints about a tardy or unavailable staff member. |
| 7 |
Short speeches Making phone calls (1) Requesting a call transfer |
Students review conjunctions and use them in conversation. Practice making phone calls and requesting call transfers through conversation. |
| 8 |
Short speeches Making phone calls (2) Making appointments |
Students review conjunctions and use them in conversation. They also practice making phone calls and appointments. |
| 9 |
Short speeches Making phone calls (3) Leaving messages |
Students learn keywords and use them in conversation. Students make phone calls and leave messages for their intended recipients. |
| 10 |
Making phone calls (4) Leaving answering machine messages Recap |
Students make phone calls and leave actual answering machine messages. They also do a general review of telephone etiquette. |
*Lesson content and order may change.
Teaching materials and lesson formats
Every lesson will proceed according to a few pages of printed materials. In the first half of the lesson, you will practice giving a speech to become more effective at articulating your thoughts. The latter half of the lesson will have you focused on role playing, taking and making phone calls in a variety of situations.
