If you don't receive a Teams call from your instructor, check your Teams application as you may not have clicked "Accept" to your instructor's "I'd like to add you as a contact". If you have not received a "I'd like to add you as a contact" from your instructor, follow the steps below.
Click the "Contact Instructor" button under "About Lessons" in the "Reserved Lessons" section on My Page. Your instructor will receive an e-mail.
If you do not get a Microsoft Teams call from your instructor even after contacting him using the "Contact Instructor" button, please contact the ALC Online Japanese School administrative office using the "Contact Form". You will receive a reply within regular business hours, and will be refunded for any lessons you are unable to take.
ALC Online Japanese School Administrative Office
Contact Form