Privacy Policy

ALC PRESS INC. considers privacy protection to be a matter of the utmost importance and handles personal information with stringent caution. In order to ensure our customers' peace of mind, we pledge the following.
At ALC, we aim for the realization of our management philosophy, the creation of a network of global citizens, by offering ideal language-learning styles to fit a wide range of ages—from young children to working adults—levels, and goals. Within this work, we consider the protection of personal information as one of our corporate activities, and we are aware of our important social responsibility to tackle the appropriate handling and safe management of such information

To achieve this, we have declared our policies concerning the protection of information both within and outside the company, and we carry out training activities for our staff about the importance of personal information. In addition, we appoint a Personal Information Protection Manager within each organization that handles personal information, and constantly ensure the appropriate management of personal information.

1) ALC will obtain personal information through lawful and fair means and will not handle such information outside the scope required for the specified purpose of use. Personal information provided to ALC will not be provided to a third party without the consent of the person concerned, with the exception of cases permitted by law. Specific personal information will not be provided to a third party, even if the consent of the person concerned has been obtained. Furthermore, necessary measures will be implemented and maintained to ensure that such information is not used outside of the specified purpose.

2) ALC strictly observes the Act on the Protection of Personal Information and other legislation in Japan related to the protection of personal information, in addition to other guidelines specified by the Japanese government, and other related standards (industry guidelines, etc.).

3) ALC has established internal regulations and a system of responsibility and implements rational and proper safety measures to prevent the leakage or loss of personal information, or risks such as defamation. In addition, we regularly inspect the contents of these safety measures, and take action to rectify any deficiencies.

4) Based on the needs of the subject of the information and changes in the environment surrounding ALC, including trends in information technology, we appropriately revise our personal information protection management system at suitable times, and constantly work on improvements. In the event of complaints or inquiries in relation to ALC's personal information protection management system, the Customer Center (contact details below) will respond appropriately and swiftly.

In order to implement this Privacy Policy, ALC has established a personal information protection management system. We ensure that our employees and other relevant parties are fully knowledgeable about this system, and we continuously work to improve it. This Privacy Policy is distributed and made known to all our directors and employees, and is also published on our company website ( and in pamphlets, as a measure to make it available to anyone, at any time.

Enacted on May 6, 2005
Revised on September 1, 2020
Tomoyuki Amano, Representative Director and President

Contact Details for Complaints & Inquiries about
Protection of Personal Information

Department: ALC Customer Center (Mon.~Fri., 9:00-17:00, Closed on Sat., Sun., and holidays)
Address: Ichigaya Building, 4-2-6 Kudankita, Chiyoda-ku, Tokyo, Japan 102-0073
Personal Information Protection Manager: Director of Corporate Division, ALC PRESS INC.
The name of the authorized personal information protection organization and the contact information for resolution of complaints is as follows.
Name of Authorized Personal Information Protection Organization: JIPDEC
Complaints Resolution: Personal Information Protection Complaints and Consultation Office
Address: Roppongi First Building, 9-9 Roppongi 1-Chome,
Minato-ku, Tokyo, 106-0032, Japan
Tel.: 03-5860-7565, 0120-700-779

Personal Information that Includes Credit Card Information

The purpose of ALC's acquisition of customers' credit card information (cardholder names, credit card numbers, expiration dates), the names of the parties that acquire and receive credit card information, and the period of retention are as follows.
Please note that payment for some products, is settled on other websites. In such cases, ALC will not retain any customer card information whatsoever.
1) Purpose of Use
To settle payments for purchased products and services
2) Acquirer of Information
Personal Information Protection Manager, ALC PRESS INC.
3) Recipient(s) of Information
Customer's credit card issuer, and affiliate or partner companies
4) Period of Retention
Maximum of eleven years from the time of payment

Information Provided through Convenience Store Post-payment

ACL provides personal information to SCORE Co., Ltd. within the scope of the "SCORE Payment Service", and also transfers the receivables to SCORE Co., Ltd. The purpose of providing personal information, the name of the parties that acquire and receive credit card information, and the period of retention are as follows.
1) Purpose of Use
To conduct screening for post-payment, to conduct collection of receivables and credit management, and to make notifications of information related to SCORE Co., Ltd.'s services
2) Acquirer of Information
Personal Information Protection Manager, ALC PRESS INC.
3) Recipient(s) of Information
SCORE Co., Ltd.
4) Period of Retention
Maximum of eleven years from the time of transfer of receivables to SCORE Co., Ltd.

Personal Information Protection Management System

Our personal information protection management system is a series of mechanisms for the protection of personal information, including policy formulation, system maintenance, planning, implementation, inspection, and revision.
ALC PRESS INC. considers the protection of our customers' personal information to be a matter of the utmost importance and handles personal information with stringent caution on the basis of this Privacy Policy.
All personal information provided by our customers will be obtained, used, provided and disclosed as stated in this Privacy Policy. However, this Privacy Policy does not apply to the services of other companies linked to from this website. Please ensure that you confirm the privacy policies of each company at their respective linked websites.

Handling of Personal Information via this Website

This website (specific to websites managed by ALC PRESS INC., and including applications provided by ALC PRESS INC. that utilize the Internet; hereinafter, collectively referred to as "this website") acquires the data of our customers' access logs. These log files are used as investigative data when servers issues or other problems occur, and for general statistics related to site use and improvement of the quality of our services.
1) Prohibited Actions
This website includes content that can be contributed by users. If personal information is directly disclosed in such content, the information may be obtained and used by third parties. For this reason, ALC PRESS INC. prohibits the publication of personal information.
2) Voluntary Input of Information
When information is not entered into an input field specified as voluntary, this will essentially bear no affect on the service that is received. However, depending on the service, filling in a non-compulsory input field may enable you to receive services that are more appropriate to your needs.
3) Cookies
This website uses cookies (an industry-standard technology that allows web servers to identify the user's computer). In addition, traffic analysis is conducted via third-party technology (Google Analytics, web beacons). These are used as part of our service improvements, and do not collect any information that can identify individual users (names, telephone numbers, etc.).
For details of our use of cookies, please read the contents linked to at "Check here for 'Handling of Personal Information'" below.

External Links

This website includes links to the websites of other companies. ALC PRESS INC. accepts no responsibility for any content or statements related to privacy at these linked external websites. We recommend that when using external websites, users read through each website's statement on privacy, and secure an understanding of the methods of obtaining, using and sharing personal information.

Check here for 'Handling of Personal Information

Contact Us >>

※Please note that we may require some time to respond.