Privacy Policy

At the ALC Group, we aim for the realization of our management philosophy, the creation of a network of global citizens, by offering ideal language-learning styles to fit a wide range of ages—from young children to working adults—levels, and goals. Within this work, we consider the protection of personal information as one of our corporate activities, and we are aware of our important social responsibility to tackle the appropriate handling and safe management of such information.


To achieve this, we have declared our policies concerning the protection of information both within and outside the company, and we carry out training activities for our staff about the importance of personal information. In addition, we appoint a Personal Information Protection Manager within each organization that handles personal information, and constantly ensure the appropriate management of personal information.


1) The ALC Group will obtain personal information through lawful and fair means and will not handle such information outside the scope required for the specified purpose of use. Personal information provided to the ALC Group will not be provided to a third party without the consent of the person concerned, with the exception of cases permitted by law. Specific personal information will not be provided to a third party, even if the consent of the person concerned has been obtained. Furthermore, necessary measures will be implemented and maintained to ensure that such information is not used outside of the specified purpose.


2) The ALC Group strictly observes the Act on the Protection of Personal Information and other legislation in Japan related to the protection of personal information, in addition to other guidelines specified by the Japanese government, and other related standards (industry guidelines, etc.).


3) The ALC Group has established internal regulations and a system of responsibility and implements rational and proper safety measures to prevent the leakage or loss of personal information, or risks such as defamation. In addition, we regularly inspect the contents of these safety measures, and take action to rectify any deficiencies.


4) Based on the needs of the subject of the information and changes in the environment surrounding the ALC Group, including trends in information technology, we appropriately revise our personal information protection management system at suitable times, and constantly work on improvements. In the event of complaints or inquiries in relation to the ALC Group's personal information protection management system, the Customer Center (contact details below) will respond appropriately and swiftly.


In order to implement this Privacy Policy, the ALC Group has established a personal information protection management system. We ensure that our employees and other relevant parties are fully knowledgeable about this system, and we continuously work to improve it. This Privacy Policy is distributed and made known to all our directors and employees, and is also published on our company website and in pamphlets, as a measure to make it available to anyone, at any time.


Enacted on May 6, 2005
Revised on April 1, 2021
ALC PRESS INC.
Tomoyuki Amano, Representative Director and President
ALC EDUCATION INC.
Tomoyuki Amano, Representative Director and President

Contact Details for Complaints & Inquiries about
Protection of Personal Information

---

▼ALC PRESS INC.
Department: ALC Customer Center (Mon.~Fri., 9:00-17:00 / Closed on Sat., Sun., and holidays)
Address: Ichigaya Building, 4-2-6 Kudankita, Chiyoda-ku, Tokyo, Japan 102-0073
Email: privacy@alc.co.jp
Personal Information Protection Manager: Director of Corporate Division, ALC PRESS INC.

The name of the authorized personal information protection organization and the contact information for resolution of complaints is as follows.
Name of Authorized Personal Information Protection Organization: Japan Users Association of Information Systems (JUAS)
Complaints Resolution: Authorized Personal Information Protection Organization Offic ; Complaint Consultation Office
Address: 8F Nihonbashi Horidomecho Nichome Bldg., 2-4-3 Nihonbashi Horidome-cho, Chuo-ku, Tokyo, Japan, 103-0012
TEL：03-3249-4101 (Mon.~Fri., 10:00-16:00 / Closed on Sat., Sun., and holidays)

▼ALC EDUCATION INC.
Department: Operation Department
Address: Ichigaya Building, 4-2-6 Kudankita, Chiyoda-ku, Tokyo, Japan 102-0073
Email: pms-info@alc.co.jp
Personal Information Protection Manager: Manager of Sales Department.

Personal Information that Includes Credit Card Information

---

The purpose of the ALC Group's acquisition of customers' credit card information (cardholder names, credit card numbers, expiration dates), the names of the parties that acquire and receive credit card information, and the period of retention are as follows.
Please note that payment for some products, is settled on other websites. In such cases, the ALC Group will not retain any customer card information whatsoever.
1) Purpose of Use
To settle payments for purchased products and services
2) Acquirer of Information
In case of ALC => ALC PRESS INC. Personal Information Protection Manager
In case of ALC EDUCATION => ALC EDUCATION INC. Personal Information Protection Manager
3) Recipient(s) of Information
Customer's credit card issuer, and affiliate or partner companies
4) Period of Retention
The ALC Group supports the non-conservation of credit card information.
We do not retain any credit card information after it has been provided to article 3.

Information Provided through Convenience Store Post-payment

---

The ALC Group provides personal information to SCORE Co., Ltd. within the scope of the "SCORE Payment Service", and also transfers the receivables to SCORE Co., Ltd. The purpose of providing personal information, the name of the parties that acquire and receive credit card information, and the period of retention are as follows.
1) Purpose of Use
To conduct screening for post-payment, to conduct collection of receivables and credit management, and to make notifications of information related to SCORE Co., Ltd.'s services
2) Acquirer of Information
In case of ALC => ALC PRESS INC. Personal Information Protection Manager
In case of ALC EDUCATION => ALC EDUCATION INC. Personal Information Protection Manager
3) Recipient(s) of Information
SCORE Co., Ltd.
4) Period of Retention
Maximum of eleven years from the time of transfer of receivables to SCORE Co., Ltd.

Personal Information Protection Management System

---

Our personal information protection management system is a series of mechanisms for the protection of personal information, including policy formulation, system maintenance, planning, implementation, inspection, and revision.
The ALC Group considers the protection of our customers' personal information to be a matter of the utmost importance and handles personal information with stringent caution on the basis of this Privacy Policy.
All personal information provided by our customers will be obtained, used, provided and disclosed as stated in this Privacy Policy. However, this Privacy Policy does not apply to the services of other companies linked to from this website. Please ensure that you confirm the privacy policies of each company at their respective linked websites.

Handling of Personal Information via this Website

---

This website (specific to websites managed by the ALC Group, and including applications provided by the ALC Group. that utilize the Internet; hereinafter, collectively referred to as "this website") acquires the data of our customers' access logs. These log files are used as investigative data when servers issues or other problems occur, and for general statistics related to site use and improvement of the quality of our services.
1) Prohibited Actions
This website includes content that can be contributed by users. If personal information is directly disclosed in such content, the information may be obtained and used by third parties. For this reason, the ALC Group prohibits the publication of personal information.
2) Voluntary Input of Information
When information is not entered into an input field specified as voluntary, this will essentially bear no affect on the service that is received. However, depending on the service, filling in a non-compulsory input field may enable you to receive services that are more appropriate to your needs.
3) Cookies
This website uses cookies (an industry-standard technology that allows web servers to identify the user's computer). In addition, traffic analysis is conducted via third-party technology (Google Analytics, web beacons). These are used as part of our service improvements, and do not collect any information that can identify individual users (names, telephone numbers, etc.).
For details of our use of cookies, please read the contents linked to at "Check here for 'Handling of Personal Information'" below.

External Links

---

This website includes links to the websites of other companies. The ALC Group accepts no responsibility for any content or statements related to privacy at these linked external websites. We recommend that when using external websites, users read through each website's statement on privacy, and secure an understanding of the methods of obtaining, using and sharing personal information.

“Check here for 'Handling of Personal Information”